FAQ
The fastest way to have your questions answered is to use our contact form. We love hearing from our customers!
**NOTICE***
Please be advised that USPS continues to experience widespread delays, but they are the most cost-effective way to ship with tracking. Your package may take 6-10 days (or longer) to arrive. We still ship by the next business day, and all packages are sent with USPS tracking. Expedited shipping may be purchased, but is not guaranteed:
USPS has a Nationwide Suspension of USPS Priority Mail Express Money-Back Guarantee
Our Business Practice
Our inventory is in stock, and all orders ship by the next business day. Anything that you purchase ships within 24 hours, excluding weekends and federal holidays. We encourage you to reach out with any questions or concerns; we are here to help you!
What if I don't know my ring size?
We suggest getting your finger measured at a Jewelry store.
When will my order ship?
Orders received Monday - Friday before 6 am ET will ship the same day
Orders received Monday - Friday after 6 am ET will ship the following business day
Orders received Friday after 6 am ET - Monday 6 amgett ET will be shipped by Monday afternoon
Note: We ship daily via United States Postal Service (excluding government holidays)
Do you ship internationally?
No, we no longer ship beyond the US.
Can I return an item or exchange a ring for a different size?
We accept returns with the following conditions:
- Returns for refund are accepted for 30 days after shipment, in unused/unworn condition with tags attached
- You can buy the correct size before shipping the wrong size back to ensure that the size you want is available for you. We are not restocking sizes, so we suggest that you purchase the size you need if we still have it in stock. All stock is listed and automatically updated regularly. Returns will be refunded once received back.
- We have a 30-day return policy for items with manufacturer defects
- We will ask that you pay for all shipping costs. Postal rates keep changing, and it is difficult to keep up by regularly changing the costs on our site to cover them. This helps us to keep down our costs for all customers.
Please send your name and order number with your return to:
Panvisionary Group LLC
8 Atkinson Drive
PO Box 986
Doylestown, PA 18901
We reserve the right to deny a refund if the product returned to us is not in original condition and the buyer has not discussed any issue with us prior to returning.
Do you sell wholesale?
Yes! For more information use our contact form to ask about our wholesale pricing and order minimums.